More convenience in the maib “Criuleni” Branch, aligned with the new brand identity

The maib Criuleni Branch was reopened after the renovation according to an innovative concept, in a modernized space, with comfortable areas for various banking operations and an excellent working atmosphere for each employee.

In addition to comfort, professional consulting and a personalized approach, maib customers will enjoy fast service thanks rows with no queues and numerous services that can be performed simply and easily in the area of fast banking operations.

Aliona Stratan, maib First Deputy Chairwoman of the Management Board:    

"The brand identity and the new operational model implemented in the branch are customer-centric, providing banking services and products tailored to be convenient, simple, easy and transparent. We have emphasised the development of service areas while preserving the principle of transparency and providing privacy, privacy and convenience. We want to offer maib customers all the conditions to take banking to the next level.”

The areas made available to customers will facilitate fast and convenient operations and transactions, as well as banking consulting for discussing more complex situations.

Self-service area– dedicated to quick banking operations for customers who want to do certain operations at payment terminals autonomously and in short time, such as: paying bills, reimburse the credit, checking the account, top-up the account, etc.

Transactional area – allows for the facilitation of multiple operations at a single counter, with faster service for a wide range of operations and, implicitly, saving valuable time for everyone.

The consulting area is semi-private, facilitating direct communication and analyzing complex personal or business development needs and plans. This area is more relaxing and suitable for making important decisions such as mortgages, business loans or things alike.

The maib Criuleni Branch completes the list of branches already aligned with the new brand identity, offering customers - natural and legal persons - an extensive range of modern financial products and banking services.

Ina Primov, Director of the maib “Criuleni” Branch:

"Studies show that the atmosphere in which we conduct our professional activity determines how we perceive reality, manifest ourselves and relate to others. The modernization of the Criuleni branch has contributed positively to creating a friendly atmosphere for the bank’s customers and a comfortable and motivating environment for the employees of the branch.”

The feedback from maib customers motivates the Criuleni Branch team to outperform daily.

Ala Ungurean, maib customer:

"The branch changed completely after the renovation. It has become more cozy and modern with a comfortable interior, and attractive through its pleasant colours and new furniture. As a maib customer, I have always been satisfied with the kind, professional and fast service in maib Criuleni Branch.”

Dina Rapcea, maib customer:

"The friendly attitude, care and responsibility the maib branch team shows toward customers are appreciated. They are very professional and dedicated to everything they do.”

The Criuleni Branch is located in Criuleni town, 10 Biruintei Street, with a daily activity schedule, from Monday to Friday, between 09:00 and 17:00.

For more details and information about the new maib brand identity, visit the link.

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