Maib continues to transform its branches according to the brand identity renewed on October 7, 2021. Customers who step on the "Miron Costin" and "Miron Costin Business Center" Branches in Chisinau already benefit from more convenience, colour and speed in service.
Aliona Stratan, First Vice President maib:
"We believe and know that we will become better! Every day we grow to the next level for our purchases. It is up to each person who decides to become a maib customer to better benefit from the most innovative, fast and valuable banking products, accompanied by or deserving of high international standards. For this reason, we believe it is essential to develop everything that can be found under the " maib umbrella" - products, services, branches and agencies, but also the professionalism of the team. Aligning branches to up-to-date brand identity, modernizing processes and training employees are important steps on our way to the next level in banking".
The reorganized branch spaces, nuanced in maib style, kindness, personalized approach, comfortable ambience, and innovative business model remain the bank's performance standards to all its customers.
Dorin Bratu, Director of the "Miron Costin" Branch:
”We work to be customer-centred in everything we do, meet expectations, and be one step ahead of them. And that means offering the best in design, organization, processes and, of course, service. The "Miron Costin" branch is one of the most requested in the maib network, so the changes made are related not only to the appearance of the spaces, but also to the fluidization of the flow of customers, because time is an important resource for both those who visit us and for the maib team."
As in the other branches renovated according to the bank's updated brand identity, the "Miron Costin" and "Miron Costin Business Center" branches have four unique areas designed for various customer needs. They have been designed to reduce downtime, perform multiple operations on a single consultant and, of course, provide maximum privacy to guests whose needs require more attention and time in identifying solutions.
Self-service area - dedicated to fast banking operations for customers who want to do autonomously and in a short time certain operations at payment terminals, such as: payment of invoices, payment of credit, checking account, depositing cash in the account, etc.
Transactional area - allows the facilitation of several operations at a single counter, with faster service for a comprehensive list of operations and, implicitly, saving valuable time for everyone.
The advisory area is semi-private, facilitating direct communication and analyzing complex personal or business development plans. This area is more relaxing and suitable for making important decisions, such as mortgages, business or similar.
Premium area - reflects a unique concept, providing customers with exclusive services, unforgettable experiences in conditions of maximum comfort and special privileges. Each Premium Banking customer will be assisted by a personal manager and will benefit from a range of facilities combined in the best possible way - concierge services, dedicated telephone line, personalized mobile application, individual banking services and products in preferential conditions, actual events, bonus programs and other benefits.
"Miron Costin Business Center" is distinguished by its dedication to serving companies and the business environment, providing suitable spaces for discussing business plans, creating business strategies and benefitting from banking services and products quickly and easily. Also, each client has his manager, whom he can call on 24/24, and 7/7 to solve his needs.
The "Miron Costin" and "Miron Costin Business Center" branches are located on 9/5 Miron Costin Street and 9 Miron Costin Street. They are available to customers every day from Monday to Friday, between 09:00 and 17:00, without a break.
We remind you that the "Ion Creanga", "Gheorghe Asachi", "Pushkin" Balti Branches, as well as several maib agencies, have recently aligned themselves with the renewed brand identity.
Visit the link for more details and information about the new maib brand identity.
Maib is the largest bank in Moldova, comprising 137 subdivisions, 58 branches and 79 branches, evenly distributed throughout the country. Through its vast network, maib serves about one million customers - corporations, small and medium enterprises, and individuals.
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