Modernized, intensively hued, more convenient and customer-centric – these are just some of the characteristics of maib branches, which align with the new brand identity and implement a new operational model.
The renovated series was recently joined by the "Hancesti" Branch, ready to serve its customers in a new format, more customer-centric and focused on quality, fast and convenient customer service.
Snejana Dirvaru, Director of the maib "Hancesti" Branch:
“We are pleased to serve maib customers in modern and innovative conditions competitive with those abroad. We are happy to capture beautiful and delightful emotions both for the modern design and for the advantages felt by each customer- streamlined queues, fast customer service, and multiple services that can be performed in the area of quick banking operations. In such conditions, it is more than a pleasure to work as a team and to be available to customers for probably the best banking services”.
The ”Hancesti” Branch is distinguished by several areas:
Self-service area - dedicated to quick banking operations for customers who want to do certain operations at payment terminals autonomously and in short time, such as: paying bills, paying credit, checking the account, depositing cash in the account, etc.
Transactional area – allows for the facilitation of multiple operations at a single counter, with faster service for a wide list of operations and, implicitly, saving valuable time for everyone.
The consulting area is semi-private, facilitating direct communication and analyzing complex personal or business development needs and plans. This area is more relaxing and suitable for making important decisions such as mortgages, business loans or things alike.
“Alto” premium area - exclusive services, unique experiences in maximum comfort and special privileges for premium banking customers.
The maib HUB within the “Hancesti” Branch is intended to serve customers in the SME/Business Banking segment, being dedicated to business in the southern part of the country. The HUB features a comfortable waiting area and several private meeting spaces suitable for longer discussions on business plans.
The “Hancesti” Branch is located in Hancesti municipality, 6 Chisinau Street, with a daily activity schedule, from Monday to Friday, between 08:30 and 16:30, with no break.
We remind you that recently the "Ion Creanga", "Gheorghe Asachi", "Puskin" Balți, "Miron Costin", "Miron Costin Business Centru", "Constantin Tanase", "Decebal", ”Ialoveni", "Tighina", "Stefan cel Mare" Branches have also aligned with the renewed brand identity, as well as several maib agencies. By the end of this year, maib plans to renovate several other subdivisions in Chisinau and the country's districts, aiming to offer customers more comfort, professional service and a personalized approach.
For more details and information about the new maib brand identity, visit the link.
Maib is the largest bank in Moldova, with 120 subdivisions, 58 branches and 62 agencies evenly distributed throughout the country. The bank serves about 30% of the country's population and is one of the largest employers in the country.
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